The description of goods on this website does not constitute a contractual offer in selling these goods. When an Order has been submitted we can reject it for any reason - although we will try to make contact without delay. Reasons include (but are not limited to) low or out of stock items, issues in the hand-making process or ongoing problems with previous transactions involving yourself or someone close to you.
Due to items being variably made from a larger bale, no two items will be completely identical and so your item may have slight variation from others pictured in the same category.
In the case of any goods made to your specific requirements, it is your responsibility to ensure that any information or specifications you provide are accurate. By requesting a custom order you accept that we will replicate your idea to the best of our ability but the finished product may differ from your vision.
All orders are dispatched via Royal Mail 1st Class postage or Courier Service with proof of postage. Should an item be lost in the postal process, a Royal Mail “Making a Claim” application/courier claim should be made by the buyer. No refunds will be given for items lost in the post.