All items are created using excellent quality merino and vegan unseen yarn. They are thoroughly inspected to ensure the quality of your handmade pieces. The light shedding and piling that is expected with unspun products does not constitute a product fault.
On the rare occasion that an item is faulty please do not hesitate to get in contact and we work to resolve this issue with you as soon as possible. In this case a refund will be provided at the sole discretion of Bramble & Grace.
We do not currently accept returns for any other reason due to the custom/made to order nature of these products. However if you make contact within 7 days of receiving your order we will work with you to find a solution to any problems you may have and in certain cases this may involve a full or partial refund paid, again, at our own discretion.
When a refund is agreed we will process this for you within 7 days of any agreement made.